Retail Sales Consultant

Customer Care · Hamilton, Main
Department Customer Care
Employment Type Full-Time
Minimum Experience Entry-level

One Communications Ltd., is seeking a passionate and customer centric individual to join our Retails Sales Team. Retail Sales Consultants are the face of our Brand. The RSC builds solutions for our valued existing and prospective customers, working with a full portfolio of One’s products and services whilst pursuing challenging and rewarding goals. In addition the RSC resolves technical, billing and other service-related customer issues whilst providing an exceptional level of customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

·        Greet potential and existing customers and actively listen to their needs

·        Build solutions for existing and prospective customers using a strong knowledge of One’s products and services information across all areas of the business

·        Upsell or cross sell whenever appropriate

·        Meet all retail sales targets

·        Conduct oneself in a manner becoming of the Face of the Brand and positively contribute to the team’s NPS score

·        Set up truck rolls for fixed line service issues

·        Troubleshoot devices, such as mobile phones, modems, TV boxes and Eeros with a view to finding resolution to customer’s problems

·        Exchanging of devices as appropriate and in accordance with company policy

·        Sell customers on the benefits of additional products to enhance their service experience, such as Eeros, roaming product, streaming

·        Be One’s cheerleader on all new launches and promotions paying close attention to the positioning of the new products or services

·        Activate and/or make any necessary changes to customers’ accounts

·        Ensure that all contracts and forms are completed correctly

·        Take payments and enter information correctly into the POS and Billing system

·        Carry out warranty exchanges, complete faulty phone tickets, used inventory reports and repair records for faulty phones in accordance with policy

·        Ensure all returned equipment has appropriate documentation attached

·        Test, program and set up Modems and TV Boxes for customers

·        Follow due diligence with company policies that relate to service procedures such as: asking customer for photo ID and allowing only authorized users on the account to make changes and access account information

·        Count float in the morning and close out till at end of day in accordance with policy

·        Trouble shoot any discrepancies at till close out at end of the day

·        Assist with inventory and year end counts

·        Assist in maintaining the store, back room and desks tidy

·        Bring to the manager’s attention if you discover discrepancies in device pricing between store display cards, price sheets and the Company website

·        Keep abreast of customer preferences and opinions

·        Take initiative to become familiar with new devices as they become available

·        Acquire and maintain knowledge of products and services by attending training, completing training questionnaires and reviewing product literature

·        Keep up to date on all email, the knowledgebase, training and promotional documents

·        Remain flexible and open to perform additional and different duties as business demands



·        Strong sales skills

·        Passion for service excellence

·        Excellent listening and communication skills, both oral and written

·        Strong computer skills

·        Ability to multi-task and work efficiently under pressure

·        Effective problem solving skills

·        Commitment to continuous learning

·        Willing to work a flexible schedule that includes Saturdays

·        Ability to work overtime as required



·        High school diploma or general education diploma (GED)

·        Minimum of 2 years’ experience in a technical sales or customer service position

·        A previous history of successful working relationships and leadership skills

·        Prior working experience in an environment selling wireless telecommunications technology, fixed services such as home internet, TV and VOIP services.


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  • Location
    Hamilton, Main
  • Department
    Customer Care
  • Employment Type
  • Minimum Experience